Sunrise Pointe has been hit with a tremendous amount of leaks this winter. Although the abundance of rain is great for the environment, it’s proven challenging for the community. Here’s what you need to know if you find yourself a victim of a leak event.
Call the Community Care Team at Action Property Management: 800.400.2284
A Community Care Team (CCT) representative is available 24/7 to address your concerns. The CCT will dispatch a vendor to respond to the emergency. There’s often a delay of up to a couple hours from when the first call is made to the time the vendor can mobilize its resources to get a crew onsite, so it’s important to do what you can to mitigate any immediate damage to the inside of your unit. Hardwood floors should be towel dried as soon as possible to prevent buckling and reduce the chance of slip and fall. If possible, place a bucket under the source of the leak to collect the water. If the leak is near a common wall that is shared with your neighbor, check on them to make sure they’re aware of the leak so that it can be reported to the CCT team and subsequently the responding vendor.
The Board of Directors is working very hard to have the roof systems repaired. In the meantime, please reach out to your Community Care Team if you experience a leak.